Pierre Refrigeration Services repairs walk-ins, reach-ins, ice machines and other commercial refrigeration for businesses in Snellville and Gwinnett County. If a cooler runs but product temperatures rise above 41°F, follow your food-safety procedures and request service. Airflow, controls, refrigerant and door seals are different faults; a diagnosis tells you which repair, if any, makes sense.
What commercial refrigeration service covers
A walk-in that warms up can put inventory at risk while service continues around it. Note the product temperature and the unit’s behavior, then follow your food-safety procedures for affected stock. A service visit can distinguish airflow, controls, refrigerant and mechanical faults before you decide on repair or replacement.
The equipment a refrigeration call usually involves
- Walk-in coolers and freezers, including the door, gasket and defrost side of them
- Reach-in refrigerators, freezers and prep tables on the line
- Commercial ice machines, where water and scale cause more failures than refrigerant does
- Display and merchandiser cases
- Under-counter and back-bar units
Where a repair ends and a replacement starts
On a walk-in, the box, the panels and the door are the expensive parts and they rarely fail — what fails is the refrigeration system sitting on top of them, which is a very different cost from a new box. Fan motors, gaskets, defrost controls and contactors are wear items at any age. The case for replacing is usually a failed sealed system on an old self-contained cabinet, or a model whose parts can no longer be had, and that is worth establishing by measurement rather than by age alone.
What is the equipment telling you?
A warm cabinet, new frost, a longer run cycle or less ice are useful clues. Note what changed and check stored product temperatures; the next step depends on what is at risk right now.
- Stop using it A walk-in or reach-in holding product above 41°F, the FDA Food Code cold-holding limit
- Stop using it The condenser fan is not turning while the compressor runs
- Call today Ice building up on the evaporator coil, or returning after you clear it
- Call today The compressor runs continuously and never cycles off
- Call today Water pooling on the floor under a reach-in or at the walk-in threshold
- Monitor it Cabinet temperature swinging several degrees through service but recovering overnight
- Monitor it Door gaskets torn, hardened, or no longer gripping a dollar bill at the seal
- Monitor it Ice machine output down, or cubes coming out cloudy, soft or hollow
Commercial refrigeration installation and maintenance
When a unit is worn out, or when you would rather it never got this far.
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Commercial Refrigeration Installation & Replacement
Walk-ins, reach-ins, display cases and condensing units, supplied and installed, with the old system measured first.
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Commercial Refrigeration Maintenance
Coils, defrost, gaskets, refrigerant and ice machines, looked after before they fail.
Find your equipment
See common symptoms and service considerations for the equipment you operate.
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Walk-in coolers and freezers
Boxes that run constantly and still drift warm, and evaporators frozen solid.
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Reach-in refrigerators and freezers
Uprights and under-counters that sweat at the door or stratify.
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Commercial ice machines
Thin, cloudy or hollow cubes, and harvests that stall.
Explore service by industry
What you can ask Pierre about
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Repair or replace?
The unit is measured first. If a repair makes sense, you are offered the repair; if the unit is not worth repairing, you see why, and the replacement is sized to the job. See installation and replacement.
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Experience behind the business
Owner Don Pierre has spent 20 years working in commercial refrigeration and HVAC, and established the business in 2014.
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Snellville based
Pierre Refrigeration Services is based in Snellville and covers Gwinnett County and the cities around it.
What happens after you call
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Tell us what’s down
The equipment, the symptom, and how long it has been off-target.
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Request a visit
Book online with a preferred date, or call. We confirm the time with you.
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On-site evaluation
A technician diagnoses the equipment before recommending work.
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Recommendation
Review what was found and the available options before approving work.
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Service
After you approve the work, the technician services the system and checks the result.
Where we work
Questions operators actually ask
- What cold-holding temperature should commercial refrigeration keep?
- Commercial refrigeration for food holding should keep cold food at or below 41 degrees Fahrenheit under the FDA Food Code cold-holding limit. Above that line, product is already on the clock for food safety review rather than simply being chilled back down. Log the actual reading, note how long it has been off target, and book a service call if the box will not recover.
- What services does Pierre Refrigeration Services offer?
- Pierre Refrigeration Services offers commercial HVAC and commercial foodservice refrigeration for businesses, including walk-in coolers and freezers, reach-ins, and ice machines, plus home air conditioning and heating. The company does not offer restaurant or kitchen plumbing, and does not repair residential refrigerators or freezers. Coverage is based in Snellville and approved Gwinnett County communities.
- What commercial refrigeration equipment do you repair?
- We service walk-in coolers, walk-in freezers, reach-in coolers and freezers, refrigerated prep tables, ice machines, and display cases for businesses in Snellville and across Gwinnett County — restaurants, grocery stores, convenience stores, and institutional kitchens among them.
- My walk-in cooler stopped holding temperature. What should I check before booking?
- Check that the unit still has power and the breaker has not tripped, confirm nobody changed the thermostat setpoint, and look for door gaskets that are torn or no longer sealing. Then check whether the condenser coil is blocked with dust or grease. If the evaporator coil is packed with ice, the unit usually has a defrost or airflow fault. If none of that explains it, book a service call before product is at risk.
- Do you repair commercial ice machines?
- Yes. Ice machine repair is part of our commercial refrigeration service, including machines that have stopped producing ice, are producing soft or hollow cubes, or keep cycling without dropping a harvest.
- Should I repair my walk-in cooler or replace it?
- It depends on the age of the equipment, the cost of the specific repair, how many times the unit has already needed service, and whether the system uses a refrigerant that is being phased down. A technician can tell you what is actually failing and what the realistic remaining life looks like, so the decision is based on the equipment in front of you rather than a guess.
- Can you service refrigeration and HVAC on the same visit?
- Yes. Pierre Refrigeration Services covers commercial refrigeration and HVAC, so one visit can address a walk-in cooler and a rooftop unit without scheduling a second vendor.
Understand the problem before you decide
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Why a Failing Refrigeration System Shows Up on Your Power Bill First
Commercial refrigeration usually degrades long before it breaks, and the first place that shows is the electricity bill. A unit losing efficiency runs longer to hold the same temperature. Reading that as an early warning turns an emergency repair into a scheduled one.
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Commercial Ice Machine Maintenance: Scale, Sanitation, and Falling Output
A commercial ice machine loses output gradually, not all at once. Scale on the evaporator, a dirty condenser, and poor water quality cut production and shorten the machine’s life long before it stops making ice. Cleaning on a schedule is what keeps capacity where the kitchen needs it.
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Repair or Replace? When to Buy New Commercial Refrigeration Equipment
The decision to repair or replace commercial refrigeration equipment comes down to age, repair cost vs. replacement cost, energy efficiency, and frequency of breakdowns. A general rule: if a single repair costs more than half the price of a new unit, replacement is the better investment.
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What to Do When Restaurant Equipment Fails During Service
When restaurant equipment fails during a busy service, the first steps are to protect product, switch to backup, and document the issue — then call a technician. A clear emergency response plan reduces product loss and gets the kitchen back to running faster.
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Commercial Refrigeration Preventive Maintenance Checklist
Preventive maintenance for commercial refrigeration means regular condenser cleaning, gasket checks, defrost cycle verification, and temperature logging. A simple checklist prevents most walk-in cooler, freezer, and ice machine breakdowns before they cost you product.
Other services for your property
Pierre also provides other commercial services. Restaurant operators can discuss HVAC alongside refrigeration; other businesses can explore the services relevant to their equipment.
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Commercial HVAC
Pierre Refrigeration Services installs and services commercial HVAC for businesses in Snellville and across Gwinnett County. Rooftop units and split systems support offices, stores, schools and other workplaces; restaurant operators can also ask about make-up air and kitchen exhaust. Describe which spaces are affected and when comfort or airflow changes.